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Beware of Camping World!!!!
BEWARE BEWARE BEWARE. Read all the way because the bad experiences just keep happening. Even the CEO’s VIP team doesn’t do anything but field your complaints. They don’t do anything to fix the issues. I am recently separated from the military and receiving VA benefits I was attempting to downsize my monthly expenses and since I can’t use my RV like I use to I decided to sell it. I had a buyer lined up for my RV and he wanted to have a couple issues addressed. Camping World said I could bring it in almost immediately. I brought it May 31. I understand the fight with the warranty company to get approval takes some time, but ALLEGEDY the parts were ordered 11 July. First buyer backed out. I had to constantly call for updates. The parts that were allegedly on backorder was a Maxx air fan, onan oil pressure switch, and refrigerator gas valve. None of those are uncommon. I had some other items being done as well and I believe they ordered those part because that work was done quickly but not the three parts in question. Mid-September the parts are still not in. They said the oil pressure switch was on backorder. After getting upset the service rep had the maintenance supervisor call me. Even he said that was a common part and they get it from Cummings in San Antonio. Then the story changed. They were waiting on the gas valve. Again, common part. I called another RV place who services RVs as well. He had a couple in stock. Said they go out often. Parts didn’t get in until October. I was really upset at this point. Along this journey I left several messages for the General Manager to call me. He never returned my call. I finally saw the VIP team number and called that. No more than 2 minutes after filing a complaint with them the manager (Ricco) called. Said he never got my messages. Another issue then. Usually when I called the receptionist stated he was in a meeting. That must be the standard reply when asking to speak to him. Ricco had someone else reach out to me who was supposed to be able to address my concerns but could not answer my questions intelligently. The gentleman reached out and I instantly realized he hadn’t even taken the time to look at my case before calling. He then tried to BS his way through the conversation. He tried to blame it on the Camping World parts warehouse. Come to find out they order straight from venders. I asked why the available parts were not delivered. Couldn’t come up with an answer. I asked if they had a kill or fill order system. Again, he tried to BS his way through the answer. I don’t think he knew what that was. I then asked why they didn’t reorder the parts and leave off the one part causing back order. Again, no answer. Does Camping World not have a mandatory report that list RVs in service for over 30 days? That might bring some awareness to issues. I have read reviews of two months, but I am at four months. When they finally called to tell me everything was done and ready to pick up I attempted to open the slides to inspect the repairs. The In-Command System was now not working. It was working when I took it to them. The repair manager said electronic go out. I then found out the tech that worked on the slides identified the issue but didn’t say anything or write it up. The system is covered by my warranty and should have been replaced. They then proceeded to tell me it would be another two to three weeks depending on parts. Over this time I lost 3 buyers and now we are at the end of camping season. No one buys a camper in the fall. Unless you are looking for free storage, I would never take my RV into Camping World. Camping World stores are not independently owned and operated so there is potential that this happens at other locations as well.
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showman21
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11/01/23 12:07pm |
Camping World Service and Installation
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